The Truth about Insuring Eggs

I typically do not get a chance to blog.  I spend most of my time in the coops, on the phone with customers or packing orders.  However I felt like the information piece written by my good friend Danielle Oudenhoven was important to share!!!!  If there is anything missing – let’s us know and we will correct – otherwise – this is some awesome information for ALL OF US!!

1) The Postal Service does not insure eggs.- FALSE

So, what is the deal? I asked my Post Office and they said they didn’t!

Short answer? Most people have NO clue about most things unless they do it everyday. You cannot trust that the local employee will know all the regulations. You need to know and understand your rights and be able to politely point them toward that information. Regardless, your claim will be handled by a department that does know that they insure hatching eggs, so no worries!

2) They do not insure eggs, so if you put ‘Eggs’ on the box, your claim will be denied- FALSE

Nope! In fact, you want to put ‘LIVE ANIMALS- EGGS’ on the box. This will make sure they do not x-ray the package and that it does not go through with the normal mail and be mishandled.

3) They require proof of value, and it has to be from a retail store, like a receipt. - FALSE

Proof of value IS required, BUT it does not have to be a from a retail store OR even be a receipt!

Look below to see that counts as proof of value.

4) They will not cover air cell detachment. - FALSE

Actually, they do! It is considered damage.

Look below to see how to file a claim resulting from air cell detachment.

5) They will only cover them if they are lost.- FALSE

 Nope! They cover damage as well, as long as they are properly packed.

 I can hear you already- “But who is to say what is ‘properly packed’?”

 Well, if they are thrown in loose with packing peanuts, or just in an egg carton, that will not work. There are many articles on how to properly wrap hatching eggs. It can be hard to tactfully ask how the seller packs their eggs, but you need to ask. Refer them to a good article.

 Look below for some pointers on what they will look for in a properly packed box.

 6) They will only give you what they think the eggs are worth. - FALSE

Happy to say, this is not true! They will give you what you paid! thumbsup.gif

 HOLD IT! I got my eggs in a swap! 

 Calm down, calm down. Deep breath. They will cover the cost of the replacement eggs!

 Look below to see how to file a claim for eggs received or lost via a swap.

 Step-by-step Guide on How to Insure Hatching Eggs

  1. Have the seller wrap them properly. Some hints here: Wrap each egg in bubble wrap. Place them in rolls to keep the air cell up to help prevent air cell detachment. Pack them in one box so they do not move and then place that small box in another one and place more packing between those two boxes.
  2. Pay an extra $1.50-$3 and have the seller insure them.  Depending on the value of the eggs insurance will run you $1.50 (for $50 replacement value) and up. If you are paying for rare breeds that are worth $30-$100 (or more) it is worth it!
  3. Have the seller ship them at least Priority Mail. If they are shipped Parcel Post, they will not be covered. Parcel Post is a 10 day shipping and hatching eggs will not remain viable (or as viable) that long, so if they eggs were already 3 days old and it takes them 10 days to get there and when you candle them they are infertile, you cannot file a claim. If they are sent Priority and they take 10 days, you can file a claim and get replacements.
  4. Have the seller write LIVE ANIMALS- EGGS on the box. The Postal Service will not X-Ray live animals. If you only write ‘Eggs’ they will assume they are ‘just eggs’ and will throw them in with the normal mail.  You MUST write LIVE ANIMALS- EGGS. Write it in multiple places and often.

How to File a Claim for Damaged Eggs

  1. As soon as you open the box and see that they are damaged contact the post office. For some claims they need verification of damage. Verification of damage has to be by a USPS employee.  You can get this by driving to the post office and talking to the manager OR you can call them and have your mail carrier view it. This needs to be done ASAP. You cannot wait a week or a month.
  2. Call 1-866-974-2733 and file a claim. They will give you a claim number. Write this down.
  3. You will receive a form. Make sure to mark #11 (Animals).
  4. Send in Proof of Value. See Below.

How to File a Claim for Lost Eggs

  1. Call 1-866-974-2733 and file a claim. They will give you a claim number. Write this down.
  2. You will receive a form. Make sure to mark #11 (Animals).
  3. Send in Proof of Value. See Below.

How to File a Claim for Detached Air Cells

  1. Candle your eggs as soon as you get them! If you see that they have detached air cells (I would say over 10% of eggs) go to your local post office. Take your candler and an egg that does not have the air cell detached. You will need to speak with the manager and explain that hatching eggs are damaged if the air cell is detached. Explain to them that you are seeking Verification of Damage for your insurance claim and you need them to verify that the air cells are detached. Ask to use the office and show them how the normal egg looks vs the detached eggs. Have them note the number of eggs.
  2. Call 1-866-974-2733 and file a claim. They will give you a claim number. Write this down.
  3. You will receive a form. Make sure to mark #11 (Animals).
  4. Send in Proof of Value. See Below.

How to File a Claim for Eggs in a Swap

  1. File the same as lost eggs. You do not have to mention you received them in a swap, you only have to have the sender send you an invoice for the cost of replacement eggs.

What Works for Proof of Value?

  1. Your bank statement showing name of person or farm and amount paid.
  2. Canceled check. You can black out all the important info like your bank number, ect.
  3. Paypal receipt.
  4. Invoice from the seller. This only needs to be a signed statement like ” Joy Walsh agrees to pay Happy Farms $70 + $15 for shipping for 12 Lavender Orp Hatching eggs. (signed by seller)”
  5. Credit Card receipt. (In most cases Credit Card statements will NOT work. They do not list the seller only amounts)

My Claim Got Denied. What Now?

  1. Most claims are denied due to lack of information on form. You will get a letter stating what they need. Respond right away! If they do not hear from you in 30 days, your claim will be denied!
  2. Your claim will be denied if your value was over $200 and you do not have Verification of Damage. Respond with Verification of Damage RIGHT AWAY! If they do not hear from you within 30 days, your claim will be denied.

FOR ANY ADDITIONAL INFO CALL: Financial Claims- 1-866-974-2733

Courtesy of Danielle Oudenhoven

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